Notice of Temporary Suspension of Online Ordering Services

May 25, 2024
HOME Farm On Notice of Temporary Suspension of Online Ordering Services

Dear Valued Customers,


We wish to inform you that KAI Farm will temporarily suspend the online ordering service via our mobile application for all user accounts. This suspension is necessary to conduct a thorough security audit and system integrity check. Concurrently, we will be upgrading our security protocols related to payment reconciliation with banking systems. These upgrades will facilitate the automatic recording of fund transfers, transaction statuses, and particularly ensure the integrity of payments guaranteed by banks.


Details of the Temporary Suspension:

Start Time: 07:00 AM, May 30, 2024
End Time: 11:59 PM, May 30, 2024
This proactive measure is part of our ongoing commitment to enhance the security and reliability of our services. We want to emphasize that this is a routine procedure and there is no cause for concern. Our goal is to ensure that all transactions are secure and that our systems operate smoothly and efficiently.


During this period, if you have any urgent requirements or need assistance, our dedicated Operations Team will be available to support you. Please contact us through the following channels:


Operations Team Contact Information:


Address: KAIHub, Floor 18 – Deutsches Haus, 33 Le Duan Street, District 1, Ho Chi Minh City, Vietnam
Phone: +84 28 7109 1212, Ext. 522


We understand that this temporary suspension might cause some inconvenience, and we sincerely apologize for any disruption this may cause. Rest assured, we are working diligently to complete these enhancements as swiftly as possible to resume full service.


We appreciate your patience and cooperation during this time. Your trust and continued support are of the utmost importance to us, and we are committed to providing you with the best possible service.


Thank you for your understanding.




Thuan Nguyen
Partnership Director KAIFarm Team®
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